Castaway Life
Let’s get you
back to the island.
Start with these answers. If you still need help, send us the details of what happened.
Frequently asked questions
What should I include in a bug report?
Describe what you were doing, what you expected and what happened instead.
- Your device model and operating-system version.
- Your game version.
- The steps that lead to the issue.
- A screenshot, if it helps.
The game is slow or not responding.
Close and reopen the game. If the issue continues, restart your device and check the store for an update. Include the area or action where the problem occurs when you contact us.
Keep the app and its data while we look into a problem with saved progress.
A purchase is missing. What can I do?
Check that the purchase completed in the store and that you are using the same Apple or Google account. Reopen the game and use “Restore purchases” if your version offers it. The control in version 2.0.0 is at the bottom of the shop.
Permanent unlocks and consumable items are different: spent in-game currency is not restored like a permanent unlock. If an item was not delivered, email us the game version, item name, store and order reference. Do not send full payment-card details or passwords.
Will my progress transfer to another device?
Progress is stored on your device. Device backups depend on your operating-system settings. Do not assume that progress or consumable items automatically transfer between devices, accounts or iOS and Android.
Do not uninstall the app or clear its data while asking for help with a missing save.
What does the new startup agreement cover?
Version 2.0.0 for Android and iOS requires shared acceptance of the EULA, Firebase Analytics and Firebase Crashlytics. “Accept & continue” enables both services, subject to technical availability. Without acceptance, gameplay remains blocked. There are no separate analytics or crash-reporting switches. Advertising choices remain separate.
How can I withdraw the startup acceptance?
In version 2.0.0, open Main menu → Settings → Withdraw EULA acceptance. Confirm “Withdraw & quit”. Analytics and crash-report collection are disabled; the game closes or remains blocked. Saved progress and purchase entitlements are kept. You must accept again to play.
Earlier store versions may not offer this control. Include your game version when contacting us. Advertising choices are managed separately.
I have an idea or feedback.
Tell us what you would like to improve and when it would be useful. Concrete examples help us understand your suggestion.